Introducing the 'Love Your Customer Program'

11 March 2014

Introducing the 'Love Your Customer Program'
Do you want your customers to return to your business again and again and tell their family and friends about you? Will an increase in repeat business, referrals, add-on sales, and brand loyalty improve your business performance?
In 2014 North Sydney Business Network is staging the 'Love Your Customer Program’, a series of four events that will help you identify, engage and retain customers and draw on them to help build your business and brand.
The events will provide practical advice from business experts, giving simple tools and tips to assist you. You’ll also get the chance to network with and learn from your local business peers.

Dates of events in 2014:
• March 26 – 6.30am for 7.00am- 9.00am
• May 14 – 5.00pm for 5.30pm- 7.30pm
• August 12 – 5.00pm for 5.30pm- 7.30pm
• November 18 – 6.30am for 7.00am- 9.00am

Register now for the 26 March event. See more info below

North Sydney Business Network presents - Knowing Your Customer

‘Knowing Your Customer’ is North Sydney Business Network’s first free event in the ‘Love Your Customer Program’.
Speaker: Matt Jones, Founder of Better Happy, a Gruen Transfer Panellist and one of the world’s most experienced brand experience strategists and thinkers.

When: Wed 26 March, 6.30am for 7.00am - 9.00am
Where: Johnson Hall, Crows Nest Centre, Ernest Place, Crows Nest (parking available in Council car park next door - enter via Holtermann  Street )
About the event
Know your customer. And know your purpose. It sounds obvious doesn't it? But do you really know them? Really. Perhaps more importantly, do you know why they should value and love you and your business? Why they would care deeply if your business disappeared.

In this session, Matt Jones, will look at how smart businesses are built around two simple questions:
• What's our purpose?
• Who are we for?

From tiny start-up businesses challenging the status quo to giant global businesses looking to reinvent themselves, these two simple questions about purpose and about people are at the heart of every business and marketing success story of the 21st Century.
Working on your answers to these two questions will give you the foundations to then focus on what you're going to do to drive customer acquisition, service, loyalty and advocacy.
Come prepared with a pocketful of business cards and a pen to capture all the great ideas and leads you will generate out of this event.

Register now!

About the speaker
Matt Jones is an expert in brand purpose, brand experience and brand behaviour. He was formerly the global head of ideas for Jack Morton, the world's leading brand experience agency, based in New York City.

Matt is now the founder of Better Happy, one of Australia's first dedicated brand purpose agencies. He is also one of three founding partners of Four Pillars Gin, a start-up Australian distilling company built through crowd-funding.

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